Cybersecurity for IT Help Desk Specialists
The IT Help Desk and Computer Support Specialists are typically the first point of contact when an employee or client experiences technical issues. In the same vein, they are also the liaison between organizational data and user access.
Considering the number of phone calls, face-to-face meetings, and emails that they engage in on a daily basis, they must always be on defense against suspicious behavior from outside inquiries on user permissions and administration. Providing fundamental cybersecurity training for Computer Support and IT Help Desk Specialists preserves client integrity and trust.
CyberVista is developing a new 100% online cybersecurity training course for IT Help Desk and Computer Support specialists that will be available in the coming months. If this is in alignment with your organization’s long term goals, be the first to know about its release by signing up for our product development updates.
This program is a role-based training, comprehensive course that acts as a precursor to the Critical Knowledge training program. This course covers fundamental cybersecurity concepts and skills relevant to the day-to-day management and responsibilities of IT Help Desk and Computer Support Specialists.
While detailed specifics will be available soon, this course will be delivered 100% online and will be available through On-Demand or Live Online delivery, with a host of other tools and resources housed within CyberVista’s online platform.
This course is designed to train IT Help Desk and Computer Support Specialists of all experience levels that are currently responsible for tasks or subject areas that are cybersecurity-related in their nature. This offering is applicable across all industries. The following job titles are also likely covered within the subject matter of this program:
- Help Desk Technician
- Technical Support Specialist
- Help Desk Administrator
- User Support Administrator
- Technical Analyst
Organizations participating in this offering will experience the following major benefits:
- Efficiently improve knowledge, skills, and abilities related to day-to-day Help Desk Specialist duties
- Mitigate immediate weaknesses across critical cybersecurity knowledge and skill areas
- Align cybersecurity practices to ensure data protection from loss and corruption