Service and Security.
CyberVista is currently developing a 100% online cybersecurity training program designed for IT Help Desk Specialists.
Cybersecurity for IT Help Desk Specialists
The IT Help Desk and Computer Support Specialists are typically the first point of contact when an employee or client experiences technical issues. In the same vein, they are also the liaison between organizational data and user access.
Considering the number of phone calls, face-to-face meetings, and emails that they engage in on a daily basis, they must always be on defense against suspicious behavior from outside inquiries on user permissions and administration. Providing fundamental cybersecurity training for Computer Support and IT Help Desk Specialists preserves client integrity and trust.
CyberVista is developing a new 100% online cybersecurity training course for IT Help Desk and Computer Support specialists that will be available in the coming months. If this is in alignment with your organization’s long term goals, be the first to know about its release by signing up for our product development updates.
What is the format of this course?
This program is a role-based training, comprehensive course that acts as a precursor to the Critical Knowledge training program. This course covers fundamental cybersecurity concepts and skills relevant to the day-to-day management and responsibilities of IT Help Desk and Computer Support Specialists.
While detailed specifics will be available soon, this course will be delivered 100% online and will be available through On-Demand or Live Online delivery, with a host of other tools and resources housed within CyberVista’s online platform.
Who is this course for?
This course is designed to train IT Help Desk and Computer Support Specialists of all experience levels that are currently responsible for tasks or subject areas that are cybersecurity-related in their nature. This offering is applicable across all industries. The following job titles are also likely covered within the subject matter of this program:
- Help Desk Technician
- Technical Support Specialist
- Help Desk Administrator
- User Support Administrator
- Technical Analyst
What are the benefits of this course?
Organizations participating in this offering will experience the following major benefits:
- Efficiently improve knowledge, skills, and abilities related to day-to-day Help Desk Specialist duties
- Mitigate immediate weaknesses across critical cybersecurity knowledge and skill areas
- Align cybersecurity practices to ensure data protection from loss and corruption
Interested?
Sign up for program updates.
Cyber-Enabled Score: 4.0 Highly Cyber-Enabled
While not a dedicated cybersecurity role, Network Administrators manage access to an organization’s network and its connected systems. Likewise, Network Admins have access to myriads of sensitive information that presents quantifiable cyber risk to their organization.
THIS OFFERING INCLUDES
An intelligent solution.
Diagnostic Assessment
Video Lessons
Practical Labs
Final Assessment
Final Workforce Analysis
Diagnostic Assessment
Diagnostic Assessment
Easily administer a diagnostic assessment is used to determine each team member’s strengths and weaknesses.
Video Lessons
Video Lessons
Engage with introductory videos, modular lessons, and lab walk-through videos.
Practical Labs
Practical Labs
When only practical experience will suffice, work through lab exercises to reinforce real-world skills applications.
Final Assessment
Final Assessment
Participants conclude training with a final assessment to determine improvement across knowledge and skills.
Final Workforce Analysis
Final Workforce Analysis
Receive valuable workforce and cybersecurity insights based on team performance.
Course content
01. SOC Organization & Processes
Learners will understand the roles and responsibilities of both the SOC and the SOC analysts within an organization.
More info:
This unit covers the SOC as a whole along with the roles and responsibilities of SOC analysts (by tiers) and other related teams.
02. Threats & Vulnerability Analysis
Learners will be able to conduct vulnerability assessment and analysis, threat research, and establish known-good and known-bad network baselines.
More info:
This unit teaches how to conduct a vulnerability assessment, how to analyze the results of the assessment, and how to conduct further research based on findings (e.g., relevant threat actors, known signatures, etc.).
03. Device Log Analysis
Learners will understand the importance and mechanisms of device logs, be able to conduct log analysis, and create scripts to automate analysis.
More info:
This unit covers how to find the logs on a machine (both Windows and Linux), analyze the logs for any suspicious activity, create alert triggers for IDS technologies, and create basic scripts in bash/PowerShell and Python for automation strategies.
04. Comprehensive Org. Event Correlation
Learners will understand the purpose and application of SIEMs, conduct analysis of SIEM results, correlate multiple network events, and detect evidence of post-attack strategies.
More info:
This unit covers an introduction to SIEMs, exposure to a SIEM interface, and tools/techniques to analyze SIEM results.
05. PCAP Analysis
Learners will be able to capture live traffic and conduct analysis on captured packets for indicators of network attacks.
More info:
This unit covers how to create PCAP files, and the different analysis techniques used to identify network attacks.
06. Incident Response
Learners will understand the Incident Response phases and determine indicators of compromise for given incidents.
More info:
This unit gives the students a taste of incident handling and provides further practice of PCAP/Log analysis.
“We had excellent help from the account management to the instructors — a great experience all around. Really great business and people.”
Director of SOC, Fortune 100 Retail Company
